CLINIC POLICIES
Abuse, Threats or Rude Behaviour
Marine Gateway Medical Clinic strongly believes that all individuals have the right to be treated with dignity and respect at all times and in all circumstances. We would like to remind patients and visitors there is zero tolerance for abuse, rudeness or threats of any kind towards staff, physicians and patients under any circumstances and may result in immediate dismissal from the clinic.
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If you experience any problems associated with your visit, please contact our clinic director directly either by phone, email or in writing.
Missed Appointments and Cancellations
Appointments are only available for registered patients at Marine Gateway Medical Clinic. As
appointments are high in demand, 24-hour notice is required to cancel appointments. This
notification allows Marine Gateway Medical Clinic to offer available time to other patients needing care. A missed appointment fee is charged for all missed appointments for all providers.
Uninsured Medical Services
Services not covered by the BC Medical Service Plan are subject to a fee and are the responsibility of you, the patient. The fees assigned are as per the recommendations of the provincial medical association. These uninsured services include completion of forms, doctor notes, transfer of medical records and various medical procedures such as injections and cryo-treatment. Payment is expected before or at the time of the appointment in which the service is rendered. We realize and will always take into consideration that some patients may not be able to pay for these services. Please don’t hesitate to inform us if these charges pose a financial hardship to you.
Prescription Renewals
Marine Gateway Medical Clinic does not renew prescriptions without seeing the patient first. It is the responsibility of the patient to make sure they book an in-office appointment or tele-health (phone) appointment in advance for prescription renewals.
Test Results
For privacy reasons, our administrative staff will not be able to interpret nor disclose test results unless specifically directed to by a physician. Most test results will arrive at our office 2-3 days after being completed, with the exception of some blood tests and pap smear results which are reported by the provincial health authority and can take up to 10 days or 12 weeks.
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